Evolve owners are covered by our industry-leading Property Protection Plus program, which provides damage protection and liability insurance while guests are visiting your home.
If damages covered by Property Protection Plus occur during a guest’s stay, you can submit an incident report to begin a claim and make sure you’re compensated.
What Information Do I Need to File an Incident Report and Begin My Claim?
To properly submit your report, you’ll need to provide information about incurred damages and relevant documentation to support that claim.
Perhaps a vase is broken, or a carpet was heavily stained and needed extra cleaning or a partial replacement. Depending on your particular scenario, here’s what you’ll need to gather and include in your report:
- Photographs of the damage
- A valid receipt for fixed or replaced items
- A valid invoice from a service provider (including VAT number, date of service, owner name, and payment confirmation)
- Proof of ownership for lost items
- Details around how an injury occurred and the name of the affected individual in cases of guest injury
- Proof of medical care in cases of guest injury (if the guest provided this)
How Do I File an Incident Report in My Owner Account?
Once you’ve collected all relevant documentation, follow the step below to submit your report:
- Log in to your Owner Account and click on “Bookings” in the top navigation bar
- Select the booking during which damage occurred
- Scroll towards the bottom of that booking page and click on the red “Report an Incident” button on the right-hand side
- In the pop-up window that appears, fill out all of the fields and attach any supporting documentation by clicking the “Upload Files” button
- Click the “Submit Report” button
You must submit your incident report via the Owner Account within 14 days of a guest’s checkout. Once submitted, you’ll receive an immediate confirmation email and can also view the report on that booking’s page below your payout details.
If our team needs any additional information to properly process your claim, we’ll reach out for those details. Your report can be edited on the booking’s details page in the Owner Account after its submission if you need to upload more documentation.
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