Canceling a booking as an owner can have a serious impact on guests and hinder your property’s performance. Cancellations can result in poor reviews, which can lead to fewer bookings for your property — and some of Evolve’s partner listing sites even limit exposure for homes that cancel guest reservations.
For these reasons, Evolve highly recommends avoiding owner-initiated cancellations whenever possible.
Of course, we still recognize there are certain circumstances when canceling a guest reservation might be absolutely necessary, and in those scenarios Evolve’s Owner Cancellation Policy will apply.
What Steps Should I Take to Cancel a Guest Reservation?
Whether you’ve accidentally double-booked your property or experienced an extreme circumstance, here’s what you’ll need to do:
- If an unforeseen emergency situation has occurred, immediately block your calendar for the amount of time you think you’ll need to restore your home to renting-ready condition
- Please submit a request as soon as possible via your Owner Account if a booking that needs to be canceled is more than a week away
- Please call our team right away at 877.818.1014 if a booking that needs to be canceled begins in the next 7 days
Our experienced team will then help handle the necessary guest communication and next steps.
Please note: as outlined in our approach to owner cancellations and official policy guidelines, you’ll be charged a fee when you cancel a guest’s reservation. In certain situations, you may be eligible for a refund of that charge if requested documentation is provided.
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