Evolve | How Does Evolve Handle Guest and Owner Cancellations?

At Evolve, we understand that with life and travel, some things are simply beyond your control. That’s why we put cancellation policies in place to protect our owners and guests from unexpected financial strain or a one-star experience.

Here’s what Evolve owners need to know about our approach — and what to expect when you or your guest cancels a reservation.

Guest Cancellations

Here’s how Evolve approaches guest cancellation policies:
To build trust and draw in potential bookers, we take a flexible approach to your listing’s guest cancellation policy. In fact, it’s one of several dynamic policies that help set your professionally-crafted listing apart from its competitors.

Because we believe cancellation policies are not a rinse-and-repeat concept, our team continually evaluates market demand and travel trends to determine what strategic adjustments can be made to better appeal to guests.

For example, one version of Evolve’s guest cancellation policy reads:

Guests can cancel for a full refund up to 14 days before check-in. Outside of that, guests can either cancel for a Travel Credit or change dates at the same property up to 48 hours before check-in, but any amounts paid are non-refundable.

If current market conditions indicate that guests might respond well to a different level of refund flexibility (or would be more willing to book when offered adjusted parameters), we might modify policy accordingly.

To review the policy of a specific guest booking, log into your Owner Account. You’ll be served a list of upcoming bookings, and can simply click the arrow (➝) on the reservation in question. Then, scroll down to “Cancellation Policy.”

Here’s what happens if your guest cancels:
When a guest cancels a reservation at your property, please refer to the booking's specific cancellation policy to understand your payout if applicable. Depending on the cancellation terms and effective date, you may receive a full, partial or no payout.

Owner Cancellations

Here’s how Evolve approaches owner cancellation policy:
As outlined in our Owner Cancellation Policy, Evolve relies on owners to provide accurate calendar availability, and we encourage you to do everything in your power to avoid canceling a guest reservation, knowing:

It has a seriously-negative impact on guests
It may result in a bad review (which can lead to a poor reputation)
Your listing could be penalized, limiting your exposure to eager travelers

Here’s what happens if you cancel:
If you absolutely must cancel a reservation, you will be charged a fee subject to the terms of our Owner Cancellation Policy. (Certain scenarios, however, may warrant a refund of that fee).

If you have additional questions, please submit a request or chat with us through your Owner Account.