Evolve manages all pre- and post-stay communication with your guests. This includes booking confirmations, payment notifications, check-in instructions and review requests.
We also provide direct communication with your chosen housekeeping service when a new booking is made, and reach out to your Guest Contact (the person you’ve chosen to communicate with guests during their stay) if an issue needs in-person attention.
As a best practice, we recommend having your Guest Contact--whether it’s you or someone else--reach out to guests prior to their arrival to confirm check-in details.
We always encourage owners and their service partners for the home to add a special touch of hospitality. This could mean setting out a Welcome Book, a small gift basket for guests, or special notes. We leave that communication entirely up to you! These special touches also help encourage your guests to leave great reviews.
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