At Evolve, we understand the importance of getting positive guest reviews. That’s why we email every guest 48 hours after their trip to provide instructions on how to review their stay on the listing site through which they booked.
We also enforce the following guidelines when it comes to gathering feedback:
- Reviewers must have all legal rights to posted content
- Reviews must be non-commercial in nature and must not be used to promote personal businesses or third-party businesses
- Reviews should not disclose the exact nightly rate charged for a stay, as dynamic pricing changes rates throughout the year
- Reviews should not contain personal information about the owner, guest contact(s), or information about the property that would disclose its exact location (Personal information includes the full name of a host, contact information, and/or street address or unit number of the property)
- Reviews are to be respectful and family-friendly. Reviews should not contain content that promotes illegal or harmful activity, profanity, explicit content, and/or prejudiced comments. All submitted content must not violate Evolve’s Inclusion and Community Behavior Policy.
- Reviews should be relevant and provide helpful insight to future renters about the property or host. Reviews that contain no relevant information regarding the property or host may be removed by the Evolve team.
- Guests and owners cannot offer or demand monetary incentives for the outcome of a review. If verifiable documentation is provided that proves extortion took place, reviews or listings may be subject to removal.
Eligibility Requirements:
- Reviews must be posted by verifiable guests
- Owners may not review their own properties
- Reviews must be submitted within one year of the date of stay
- Guests are permitted to leave a review of a canceled stay if the reservation was canceled within 24 hours of check-in and the review is relevant to the property and/or host
Although Evolve handles the process of responding directly to guest reviews, owners always have the option to share their own feedback to assist in crafting a response in an effective and hospitality-oriented manner.
While Evolve ultimately owns the decision to remove a review, owners can also use their Owner Account to bring a review to our attention and verify the content meets our guidelines.
Evolve understands the importance of reviews and values our guests’ feedback. We encourage all guests to provide honest, accurate, and relevant information in reviews to help future travelers make informed booking decisions. However, Evolve cannot moderate for truth or determine the legitimacy or accuracy of submitted content.
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