The process for making changes to an upcoming stay — like modifying the dates, adding guests, or canceling — depends on the platform you used to book your reservation.
How to Change or Cancel a Reservation Booked Through Evolve or Vrbo
If you booked an Evolve property on evolve.com or Vrbo, you can adjust or cancel your reservation in your Evolve Guest Account. Take the following steps:
Requesting Changes to Your Trip
- Log into your Evolve Guest Account
- Select the trip on the homepage under “Your Upcoming Trips”
- Scroll to the middle of the page and click “Request Change”
- Select the change you'd like to make from the options that appear in the pop-up window: change your dates, add guests, add an optional amenity, or update your credit card information
- If you'd like to request a change not listed, use the "Other" option in the pop-up to write in your request
We’ll send you an email confirming your request was received. Our team will then follow up with you directly to address the request (and any payment associated, if necessary) as quickly as possible.
Canceling Your Trip
- Log into your Evolve Guest Account
- Select the trip on the homepage under “Your Upcoming Trips”
- Scroll to the middle of the page and click “Cancel Reservation”
- A pop-up window will appear asking you to confirm the details of your cancellation and acknowledge the cancellation policy that will be applied to your booking
We’ll send you an email confirming the cancellation, and your Guest Account will display the reservation under “Your Canceled Trips.”
(To review your reservation’s cancellation policy, access your trip details in your Guest Account.)
How to Change or Cancel a Reservation Booked Through Another Site
If you made your Evolve reservation through any other listing site, please follow the instructions for changing or canceling a reservation outlined on that site. Please keep in mind that cancellations will be subject to each site's individual policies.
If you have any questions about your Evolve reservation you can reach out to us 24/7 by calling 877-818-1014.
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