A major part of vacation rental success is gathering guest reviews. The glowing ones help boost your home’s appeal to travelers and inspire future bookers — while not-so-rave ones can offer the insights you need to deliver top-notch guest experiences.
That’s why we reach out to guests on your behalf and ask for their feedback (except for Airbnb guests, who solely receive post-stay communications from Airbnb).
Here’s what you need to know:
- We email guests within 48 hours of check-out and provide instructions on how to leave a review of their stay
- If the guest does not share a review within five days, we send a second (and final) reminder email
- In addition to our emails, guests may also receive requests for feedback from the site they booked through
- Guest reviews must always comply with the review policy of the site where they’re submitted (Evolve reviews, for instance, must meet our Guest Review Policy criteria to be made public on evolve.com)
While that’s how Evolve and our partners help you, there are a few steps you can take to encourage more glowing reviews from happy guests:
- Make sure your listing is up to date and your home is completely guest ready — travelers are sure to give you five stars when everything is precisely as they expected
- Provide feedback on guest reviews via your Owner Account to help us craft thoughtful and professional public responses — it’ll make sure past guests feel heard and future guests know you’re aware of and resolving any issues
- Encourage guests to leave a review — either by sending a personalized message to thank them post-stay, or by adding a reminder at the end of your welcome book
If you have any questions, chat with us in your Owner Account or give us a call at 877.818.1014.
Related Articles:
What Is Evolve’s Guest Review Policy?
Can I Transfer Guest Reviews From My Old Listing?
How Do I Respond to a Guest's Review of My Vacation Rental?