Responding to your vacation rental’s reviews is a great way to acknowledge a guest’s experience and clear up any issues before more bookers come to stay. Plus, travelers are more likely to book a vacation rental when they see that guest feedback doesn’t go neglected.
Our team emails all Evolve guests after check-out asking for a review of their stay. When these reviews come in, we highly encourage you to provide some feedback via your Owner Account, regardless of whether the guest’s review is positive or negative.
Please note that your submission does not get posted online automatically. Instead, we use your feedback to craft a thoughtful and professional reply that we ultimately post on your behalf for each appropriate listing site.
Here’s more detail on how we handle your reviews:
When a guest leaves a review on any listing site, we upload it to your Owner Account so you can submit a reply. We recommend routinely checking for new reviews on the “Reviews” tab (found on your Listings page) of each listing you have.
If your home receives a three-star review or lower, though, we’ll also send you an email on the day that review appears in your Owner Account to ask for your response. It’s especially important to take the time to interact with less-satisfied travelers, as it illustrates your commitment to fixing mistakes and guaranteeing a great experience for future guests.
For most listing sites, guest reviews are populated in your Owner Account as soon as they’re posted publicly. However, please note it may take 7-10 days for Vrbo and Expedia reviews to become available in your Owner Account due to the upload process for that site.
Here are three ways to provide feedback on a guest review:
1. If you receive an email from us regarding a review that's three stars or lower, you can respond directly to that email with your feedback.
2. You can find all available reviews on the Listings page in your Owner Account, and leave a response to it there. To do so:
- Navigate to your Listings page
- Click on ”Listing Details” for the property that has been reviewed
- Toggle over to the Reviews tab
- Select “Review Details”
- After reading the review, scroll down to the “Comments” box to submit your feedback
3. You can also choose to create a request in your Owner Account, and leave a review response there. To do so:
- Navigate to your Requests page
- Click the “Submit Request” button
- Choose “My Property Reviews” from the form’s “This request is about” dropdown options
- Select the listing for which you’d like to submit feedback from the second dropdown field
- Under “Additional Request Details,” craft your response to the guest review
- Add the booking number and guest’s name in the same section
- Hit "Submit Request"
Your input is essential in helping us respond to guest reviews on your behalf. Our experts always make sure that review responses are hospitality-oriented, effective, and positively impact your booking performance.
If you have any questions, feel free to chat with us through your Owner Account.
Related Articles:
What Is Evolve's Review Policy?
How Do I Get More Guest Reviews for My Listing?
Where Can I See My Reviews?